Client Success Manager, Sports Tourism Index

Who we are

Tempest helps destination organizations be powerful assets for their community. We do this by creating websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that create positive impact.

Our iDSS Destination Cloud is a SaaS platform purpose built for Destination Marketing Organizations, supporting the full range of workflows across sales, services, membership, marketing, and operations.

Who we are looking for

We are looking for a collaborative, growth-oriented Client Success Manager to support partners using the Sports Tourism Index.

You will work closely with destination organizations, event rights holders, and industry partners to drive onboarding, training, adoption, and long-term growth of the platform. This role blends client success strategy, partner engagement, training delivery, and consultative growth conversations that help partners expand their use of Sports Tourism Index.

The ideal candidate is proactive, relationship-driven, and comfortable identifying opportunities to increase engagement and platform value while maintaining a strong focus on partner success.

A day in the life of a Client Success Manager

DMO Partners

• Manage onboarding, training, adoption, and renewals
• Serve as a primary point of contact for client success and platform expansion
• Identify opportunities to increase usage and align platform value to partner goals
• Build trusted relationships that drive retention and long-term growth

Rights Holders

• Lead engagement and training for event owners, governing bodies, and sports organizers
• Support partners through adoption and success planning
• Position Sports Tourism Index as a strategic solution that supports partner goals
• Help grow participation and engagement across the ecosystem

Industry Representation

• Represent Sports Tourism Index at trade shows, including Sports ETA Symposium
• Attend trade show booths, partner meetings, and networking events
• Build relationships that generate awareness, opportunities, and adoption growth
• Support ecosystem expansion and industry visibility

Skills

• 5+ years of experience in client success, account management, partnerships, sales, and/or training
• Experience working with tourism organizations, sports events, venues, or event rights holders preferred
• Confident presenting software and delivering training to diverse audiences
• Strong relationship-building and communication skills
• Organized, proactive, and comfortable multitasking
• Willingness to travel for industry events and trade shows
• Team-first mindset with strong collaboration skills

Perks + Benefits

• Great Center City Philadelphia Location
• Flexible working from home and remote policy
• Travel Opportunities
• 401k Match & Profit Sharing
• Health & Wellness
  • Health Insurance
  • Dental
  • Vision
  • HSA,FSA
  • Supplemental Life, Long Term & Short Term Disability
  • Onsite Gym
  • Wellness Programs
• Company Outings
• Generous PTO
• Paid Holidays
• Casual Work Atmosphere
• Career Growth Opportunities
• Online Training and Tuition Reimbursement for ongoing education

Travel

• Quarterly